FORT WAYNE, Ind. (WOWO): The City of Fort Wayne’s 311 Call Center has received another national award as one of the top 50 small call centers in the United States and Canada in 2014, according to BenchmarkPortal. This marks the third consecutive year that Fort Wayne’s call center has ranked in the Top 100 Small Call Center category, which includes private and municipal centers staffed by less than 100 employees.